This policy explains the shipping arrangements for Navzoro™ outdoor cushion covers, including preparation times, delivery estimates, tracking, and assistance with delivery problems.

Please review your shipping address and selected cushion cover sizes before completing your purchase.

Orders are normally prepared for dispatch within 2–4 business days after payment is confirmed. This period covers order review, item preparation, and packaging.

During holidays or periods of increased order volume, preparation may take up to 5 business days. If a further delay affects your order, we will contact you using the email address provided at checkout.

Business days are Monday through Friday, excluding applicable public holidays. Order preparation time is separate from the delivery estimates below.

Standard shipping costs USD $5.99 per order.

Available destinations and the applicable shipping charge are displayed at checkout. If your address is not supported at checkout, please contact us before placing an order.

The following estimates begin after dispatch:

Allow additional time for order preparation when estimating the total time from purchase to arrival.

These ranges are estimates rather than guaranteed arrival dates. Customs inspections, severe weather, public holidays, and carrier disruptions may affect delivery.

If your order has not arrived by the end of the estimated delivery period, contact service@navzoro.com so we can investigate.

Orders may be dispatched from our own or partner fulfillment facilities, including facilities outside the destination country, depending on inventory availability and the shipping address.

Our registered business address does not necessarily identify the location from which an order ships.

After dispatch, we will send a shipping confirmation email containing tracking information.

The first carrier scan may take 1–3 business days to appear. A tracking number or shipping label alone does not confirm that the carrier has received the parcel.

If tracking remains inactive beyond this period, shows an unexpected exception, or stops updating for an extended period, email us with your order number. We will review the shipment status and contact the fulfillment partner or carrier as needed.

For international shipments where import charges are not collected at checkout, the recipient is responsible for applicable customs duties, import taxes, and carrier clearance charges imposed at the destination.

These charges are separate from the shipping fee and vary by destination. Please consult your local customs authority if you need information before ordering.

Customs clearance may extend delivery times. If your parcel is held or requires additional information, contact us so we can assist with available shipment documentation.

To request a shipping address correction or cancellation, email service@navzoro.com within 12 hours of placing your order. Include your order number and the requested change.

We will check whether the order can still be amended or stopped. Requests are subject to fulfillment status and are not confirmed until you receive our response.

If the parcel has already shipped, address changes or cancellation may no longer be possible. We will explain the available options, including any applicable return process.

Items received damaged or incorrect

Contact us as soon as you discover the issue. Include your order number and, where available, photographs of the item, packaging, and shipping label. Keep the packaging while the issue is being reviewed.

For confirmed damage, defects, or incorrect items, we will provide an appropriate replacement, refund, or return arrangement at no additional cost to you.

Parcels delayed or lost in transit

Contact us if your parcel appears lost or exceeds the estimated delivery period. We will investigate with the relevant shipping partners. If the parcel is confirmed lost, we will arrange a replacement or refund at no additional cost.

Tracking shows delivery, but the parcel is missing

Check nearby delivery locations and ask household members or building reception whether they accepted the parcel. If it remains missing, contact us promptly.

A “Delivered” tracking status does not automatically close your inquiry. We will review the available delivery information and help determine the appropriate next steps.

For questions about dispatch, tracking, or delivery, contact:

Email: service@navzoro.com
Phone: +86 132 6564 6134
Customer Support Hours: Monday–Friday, 9:00 AM–6:00 PM

Please include your order number so we can locate your purchase and review the shipment.