This policy explains how to request a return, who pays return shipping, and when approved refunds are issued for Navzoro™ outdoor cushion covers.

Please check the dimensions and package contents before ordering. If you receive an item that is damaged, defective, incorrect, or materially different from its description, contact us for assistance.

You may request a return within 30 calendar days after delivery.

For returns based on personal preference, including a change of mind or choosing an unsuitable size, the cushion cover must be:

• Unused, unwashed, and unaltered.
• Free from stains, odors, pet hair, and damage caused after delivery.
• Complete with any included accessories and original tags, where applicable.
• Returned in its original packaging.

Provide your order number or other proof of purchase so we can locate the transaction.

These standard condition requirements do not prevent you from reporting a product defect discovered during reasonable use.

Email service@navzoro.com with:

• Your order number and the email address used at checkout.
• The product you wish to return.
• The reason for your request.
• Relevant photographs if the item is damaged, defective, or incorrect.

We will review your request and explain the available solution. For approved returns, we will provide the correct return destination, packing instructions, and shipping arrangements.

Contact us before mailing the item. Sending a parcel without return instructions may delay identification and processing.

Our business registration address is not the designated return address.

Return destinations may differ depending on the item and fulfillment location. Customer support will provide the appropriate address after reviewing your request.

Please do not send a return to the address printed on the original shipping parcel unless our team confirms that destination.

Change of mind or customer-selected sizing

Customers pay return shipping for preference-based returns. The original outbound shipping charge is normally non-refundable for these returns, unless applicable law requires otherwise.

If we offer a return label with a charge or deduction, we will explain the cost before you agree to use it.

Damaged, defective, incorrect, or misdescribed items

We will provide an appropriate replacement, refund, or return solution at no additional cost to you. If a return is required, we will arrange or cover the necessary return shipping.

We do not charge a restocking fee.

Inspect your order when it arrives and report any visible damage or incorrect items as soon as reasonably possible.

Where available, include photographs of the cover, packaging, and shipping label. Keep the item and packaging while we assess the issue.

You do not need to submit a claim within 72 hours to receive assistance. Missing original packaging alone will not automatically disqualify a damaged or defective item claim.

If we offer made-to-measure or personalized cushion covers, restrictions on change-of-mind returns will be disclosed before purchase. Those restrictions do not remove assistance for defects, damage, incorrect fulfillment, or material differences from the agreed specifications.

Standard sale items remain eligible under this policy unless a specific, legally permitted restriction was clearly disclosed before purchase.

Damage resulting from misuse, unauthorized alterations, or failure to follow the stated care instructions is not treated as a manufacturing defect. We will review reported issues individually.

If you would prefer another available size or color, contact us first. We will explain whether an exchange can be arranged or whether a return and separate purchase are needed.

Replacement availability depends on stock. Shipping costs for preference-based exchanges will be explained before you proceed.

After receiving your return, we will inspect it and email you the outcome. If a refund cannot be approved, we will explain the reason.

Approved refunds are issued to the original payment method within 10 business days after the returned item is received and inspected.

If we approve a refund without requiring a return, the processing period begins when that approval is communicated.

Your bank or payment provider may need additional time to display the credit. If more than 15 business days have passed since approval and the refund has not appeared, contact us for assistance.

Please email cancellation requests within 12 hours of placing your order. We will check whether fulfillment can still be stopped.

A cancellation is confirmed only after our team responds. If the order has already shipped, the applicable return process may be required. See our Shipping Policy for further details.

This policy does not limit mandatory consumer rights under applicable law. Where local law provides additional cancellation, return, or refund rights, those requirements take precedence over conflicting policy terms.

Email: service@navzoro.com
Phone: +86 132 6564 6134
Customer Support Hours: Monday–Friday, 9:00 AM–6:00 PM

Include your order number in your message so we can review your purchase and help with the next steps.