Navzoro™ is an outdoor cushion cover brand operated by Shenzhen Lanmi Times Technology Co., Ltd. Our product focus is covers for outdoor seating, including the seat, back, and bench cushion options shown in our collection.

Check the package contents in the individual listing. Unless an insert is expressly included, the product is a cover only. Furniture and styling accessories shown in photographs are not included unless specified.

Measure your existing cushion’s width, depth, and thickness without compressing it. For back cushions or shaped cushions, also check the height and outline. Compare these measurements with the selected cover’s specifications before ordering.

No. Compatibility depends on the cushion’s dimensions and shape. A cover intended for a rectangular seat cushion may not suit a curved or unusually shaped cushion, even if some measurements are similar.

Materials may differ between products. Refer to the listing for the fabric composition, finish, closure, fastening features, and care instructions of your selected cover.

Not necessarily. Waterproof fabric does not automatically make seams and zippers watertight. Review the product-specific description for the protection offered. Do not assume a cover is suitable for immersion or prolonged exposure to standing water.

Follow the instructions for the individual product. Appropriate storage during prolonged rain, severe weather, or extended periods of non-use can help maintain your seating. A cushion cover should not be assumed to provide complete protection in every weather condition.

Only machine wash a cover if its care instructions permit it. Washing temperature, drying method, and detergent restrictions can vary. Avoid bleach, high heat, or other treatments unless expressly allowed.

Any UV-resistance or colorfastness claim will be stated in the relevant listing. Outdoor suitability alone does not mean a fabric is fade-proof.

Lighting and screen settings can affect the appearance of colors. However, if you receive the wrong color or an item materially different from its description, contact us for review.

The methods available for your purchase are displayed at checkout. Where offered, these may include PayPal and supported credit or debit cards. PayPal guest card payment depends on PayPal’s eligibility and availability.

Orders are charged in United States Dollars (USD). If your account uses another currency, your bank or payment provider may apply conversion rates or additional fees.

Check your inbox and spam folder first. If you cannot find an order confirmation, email service@navzoro.com with the email address used at checkout and the approximate purchase time. Check with us before submitting another payment.

Email service@navzoro.com within 12 hours of placing the order. Include your order number and requested change. We will check whether fulfillment can still be stopped or amended. Your request is confirmed only when our team responds.

Orders are normally prepared within 2–4 business days after payment confirmation. During holidays or high-volume periods, preparation may take up to 5 business days. This preparation period is separate from delivery time.

Estimated transit times are:

These are estimates rather than guaranteed delivery dates. Add order preparation time when estimating the total wait.

Standard shipping is USD $5.99 per order. Supported destinations and applicable shipping charges are shown at checkout before payment.

Orders may ship from our own or partner fulfillment facilities, including facilities outside your country. The dispatch location depends on stock and destination and may differ from our registered business address.

We send tracking information to the email address supplied at checkout after dispatch. The first carrier update may take 1–3 business days to appear. A created shipping label alone does not confirm carrier receipt.

Email service@navzoro.com with your order number if tracking remains inactive beyond the initial update period, stops updating for an extended period, or the parcel exceeds its estimated delivery window. We will investigate with the relevant shipping partners.

Check nearby delivery locations and ask household members or building reception whether they received it. If it remains missing, contact us. A delivered scan does not automatically close your inquiry or prevent further review.

Where import duties, taxes, or clearance charges are not collected at checkout, they may be payable by the recipient under destination-country rules. These charges are separate from the shipping fee. See our Shipping Policy for details.

Our standard return request period is 30 calendar days after delivery. Preference-based returns must meet the conditions in our Return & Refund Policy. Mandatory consumer rights continue to apply.

Email service@navzoro.com with your order number, the item concerned, and your reason for returning it. Include relevant photographs for damage, defects, or incorrect items. We will review the request and provide the next steps.

Preference-based returns require the cover to be unused, unwashed, and unaltered, with its original packaging and included components. These conditions do not prevent you from reporting a defect discovered during reasonable use.

Wait for customer support to confirm the designated return destination and instructions. Our business registration address is not the designated return warehouse, and the address on the original parcel should not be used without confirmation.

Customers pay return shipping for preference-based returns, such as a change of mind or selecting an unsuitable size. For confirmed damage, defects, incorrect items, or material differences from the description, we provide an appropriate solution at no additional cost to you.

We do not charge a restocking fee. For preference-based returns, the original outbound shipping charge is normally non-refundable unless applicable law requires otherwise.

Contact us as soon as you discover the problem. Provide your order number and photographs where available, and keep the packaging while we review the issue. We will arrange an appropriate replacement, refund, or return solution for a confirmed problem.

Contact us to check availability and arrangements. We will explain whether an exchange is possible or whether a return and separate purchase are needed. Any preference-based exchange shipping costs will be explained before you proceed.

Approved refunds are issued to the original payment method within 10 business days after the returned item is received and inspected. If no return is required, the period begins when refund approval is communicated. Your payment provider may need additional posting time.

If more than 15 business days have passed since approval, contact service@navzoro.com with your order number so we can check the refund status.

Email service@navzoro.com with the subject “Privacy Request.” For an advertising-related opt-out, use “Privacy Opt-Out Request.” Our Privacy Policy and Your Privacy Choices page explain available options.

Email: service@navzoro.com
Phone: +86 132 6564 6134
Customer Support Hours: Monday–Friday, 9:00 AM–6:00 PM

Include your order number for purchase-related inquiries. For sizing questions, provide the product name and your cushion measurements.

Messages received outside support hours will be reviewed during the next support period.